COVID-19 Operations Update

24 April 2020

Dear Supporter,

The Victor Chang Cardiac Research Institute remains dedicated to solving the unsolved, now more than ever in these unprecedented times.

Our hearts go out to all who have been affected throughout the COVID-19 pandemic.

The Institute has continuously adapted throughout the pandemic to remain in line with government regulations and in the best interest of the health and safety of our staff.

We want you to know we are continuously working to ensure the Institute is still able to achieve breakthroughs and discoveries in heart research throughout these uncertain times. Below we have compiled a list of frequently asked questions for our valued supporters that we hope you find useful and informative.

We would like to thank you for your support.

You can learn more about our role in the fight against coronavirus (COVID-19) here. Our research is vital, now more than ever. People are dying. If someone with a serious heart condition gets COVID-19, they are at a much higher risk of severe disease. Medical research is the only way to get the answers we all need. This would not be possible without you, we cannot thank you enough.

Please look after yourselves,

The Team at the Victor Chang Cardiac Research Institute

FAQ

1. How can I get in touch with the Victor Chang Cardiac Research Institute?
   Our supporter services remain available to answer enquiries by email and phone. Please refer to the below guide on the best way to contact us depending on your query:
   
   • For changes to your monthly gift, receipt enquiries and general enquiries:
     Please email us at: supportercare@victorchang.edu.au
   • To make a donation and for changes to credit card or bank details:
     Please call us on 1300 842 867. If we are unable to answer, please leave your full name, contact phone number and supporter ID (if known), and we will call back as soon as we can.
2. How can I donate to the Victor Chang Cardiac Research Institute?
   If you have received our latest Appeal in the post, and you wish to make a generous donation, there are a number of options available:
   • Mail us your donation using the pre-paid envelope provided in the fundraising pack;
   • Make a phone donation by calling our team on 1300 842 867;
   • Make your donation via our online form.
     
3. I sent my donation by mail, but I’m not sure if it has been processed or I haven't received my tax receipt.
   Australia Post has experienced some delays at various points in the pandemic which in turn does occasionally delay our incoming and outgoing mail. During these times, it may take longer than usual for us to receive your donation and in turn for your receipt to be delivered to you. We are so grateful for every gift we receive and do all we can to reduce delays. If possible, please provide an email address on your donation form so that we may email your receipt to you. This is the quickest way to receive your receipt.

If you have any other questions please don’t hesitate to get in touch.

For enquiries relating to heart disease and COVID-19, please visit our Coronavirus & Heart Disease Info Hub.

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For all media enquiries and interview requests, please contact:

Julia Timms
Head, Media & Communications
j.timms@victorchang.edu.au
0457 517 355