COVID-19 Operations Update

Dear Supporter,

The Victor Chang Cardiac Research Institute remains dedicated to solving the unsolved, now more than ever in these unprecedented times. 

Our hearts go out to those who have been affected by the COVID-19 pandemic.

Due to government guidelines, and in the interest of the safety and health of our staff, the Institute has had to adapt the way we operate for the time being. 

There may be some delays to our supporter services, but we want you to know we are working tirelessly to improve and adapt in these uncertain times. Below we have compiled a list of frequently asked questions that we hope you find useful and informative. 

We would like to thank you for your patience, understanding and above all, your support at this time.

You can learn more about our role in the fight against coronavirus (COVID-19) here. Our research is vital, now more than ever. People are dying. If someone with a serious heart condition gets COVID-19, they are at a much higher risk of severe disease. Medical research is the only way to get the answers we all need. This would not be possible without you, we cannot thank you enough. 

Please look after yourselves,

The Team at the Victor Chang Cardiac Research Institute

FAQ

1. How can I get in touch with the Victor Chang Cardiac Research Institute?
   Our ability to answer all incoming calls to the Institute has been affected. We are working hard to answer as many calls as we can, but we would ask you to please use the below guide for the best method of contact for your query:
   - For changes to your monthly gift, receipt enquiries and general enquiries:
   Please email us at: supportercare@victorchang.edu.au

- To make a donation and for changes to credit card or bank details:
Please call us on 02 9295 8787. If we are unable to answer, please leave your full name, contact phone number and supporter ID (if known), and we will call back as soon as we can.

2. How can I donate to the Victor Chang Cardiac Research Institute?
   If you have received our latest Appeal in the post, and you wish to make a generous donation, there are a number of options available:
   - Mail us your donation using the pre-paid envelope provided in the fundraising pack;
   - Make a phone donation by calling our team on 02 9295 8787;
   - Make your donation via our online form

3. I sent my donation by mail, but I’m not sure if it has been processed or I haven't received my tax receipt.
   Unfortunately, the postal service is receiving enormous volumes of mail and as such, there are delays to both our incoming and outgoing mail. It may take longer than usual for us to receive your donation and in turn for your receipt to be delivered to you. We are so grateful for every gift we receive and are working hard to reduce delays as much as we can. If possible, please provide an email address on your donation form so that we may email your receipt to you. This is the quickest way to receive this at the moment.

If you have any other questions please don’t hesitate to get in touch.

For enquiries relating to heart disease and COVID-19, please visit our Coronavirus FAQs page.